Refund Policy

At XENOVRIX, transparency is fundamental to how we operate. This Refund Policy outlines the eligibility criteria, timeframes, procedures, and limitations applicable to purchases made through xenovrix.live.

Please review this policy carefully before completing your purchase. By placing an order, you agree to the terms described below.

Our Commitment

We strive to deliver high-quality products and services. If something doesn’t meet expectations, we provide a structured and fair resolution process aligned with industry best practices.

Eligible Items

Refunds may be granted for the following:

  • Products delivered in defective or damaged condition
  • Incorrect items shipped due to order processing errors
  • Services not rendered as described at the time of purchase
  • Duplicate charges verified by our billing team

Refund Timeframe

Refund requests must be submitted within:

  • 14 calendar days from the date of delivery for physical products
  • 7 calendar days from the date of purchase for digital services

Requests submitted after these periods may not qualify for a refund.

Refund Procedure

To initiate a refund request, please follow these steps:

  1. Email our support team with your order number and reason for the request.
  2. Attach relevant documentation (photos, receipts, transaction confirmations).
  3. Await confirmation and instructions from our team within 3 business days.

Approved refunds are processed to the original payment method within 5–10 business days.

Conditions for Approval

  • Items must be unused and in original condition where applicable.
  • Proof of purchase is required.
  • Refunds may be partially granted if returned items show signs of use.
  • Shipping costs are non-refundable unless the error was on our part.

Non-Refundable Items

  • Customized or personalized products
  • Downloadable digital content after access has been granted
  • Gift cards or promotional credits
  • Items marked as final sale

“Clear processes. Fair outcomes. Customer-first resolution.”

Contact Information

XENOVRIX
Website: xenovrix.live

Email: [email protected]

Response Time: Within 3 business days

Submit a Refund Request →